Delivery Information

Legitrxstore is committed to providing the highest quality generic medicines and 27x7 customer services for customer support, and 100% guarantee to delivering the orders to the customer’s destination.

Shipping:-

Once we received the payment successful after that we will prepare your order for shipping, we are using safe, secure and discrete packaging. Usually, we are using Express shipping services because it will take 10 to 12 business days to reach customer’s destination.     

Refunds:-

Following are the cases where a customer can apply for a refund:-

If for any reason you are not satisfied with the product you purchased contact our Customer Support.

 

If the product was received damaged or defective or the company shipped the incorrect product we will resend your order free of cost.

 

We are sorry, but we don't accept the return of products. It is prohibited to return medicaments according to International rules.

 

1.     Order Cancellation: - If a customer cancels the order within 3 hours of processing the order. Once the payment has been processed successfully and the order has been forwarded to the Shipping Department, no refunds can be issued.

 

2.    Non-Reception: -If an order has not been received by the customer within 45 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be refunded:

·         Customer changed his/her address.

·         Customer provided the wrong address.

·         The order arrived at the right address, but there was no one to claim it.

·         The order arrived at the right address, but someone else claimed it.

3.     Ineffective products:- We try our best to source top-notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:

·         A clear picture of the lab test report.

·         A clear picture of the products.

·         A clear picture of the package (Envelop, box etc.).

·         Order number.

·         Proof of Payment (Electronic or physical receipt)

A refund may take up to 60 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer uses. Payments made through Western Union, MoneyGram, or Bitcoin can be refunded within 5 business days upon completion of an investigation.

 

Reshipment:-

Following are the cases where a customer may apply for a reshipment:

1.      Delay: - Except bad weather or holidays if the customer did not receive the order within 30 days from the date of order dispatch from here, then the customer can apply for reshipment free of cost and we will reship the order without any delay.

 

2.   Damaged Products: - Our shipping department packs and ships all products with utmost care, but still it may be possible some pills get damaged by different international handlers in transit. In case 50% or more of the products are damaged during the transit, the customer may apply for a free reshipment. However, the customer must provide the following:-

 

·         A clear picture of the package (Envelop, box etc.)

·         The total order. (All the pills including the damaged ones)

·         Order number.

·         Proof of payment (Electronic or Physical Receipt)

If less than 50% of the products are damaged, the equivalent of the damaged pills will be shipped together with the next order. However, if the customer wants an immediate re-shipment, Legitrxstore will ship the equivalent amount of pills on condition that the customer pays the shipping fee of $40.

 

3.   Ineffective products:- We committed to sourcing our medications from legitimate companies, and authorized wholesalers since we know that it a matter of our customers’ health, but still If a customer claims that the products he/she received are ineffective, the customer can apply for a reshipment, given the customer provides us with the following:-

 

·         A clear picture of the lab test report.

·         A clear picture of the products.

·         A clear picture of the package (Envelop, box etc.).

·         Order number.

·         Proof of Payment (Electronic or physical receipt).

 

4.     Wrong Products: - Legitrxstore is committed to delivering an order regardless of the unavailability of a specific product. While it is our goal to deliver the exact order, it may be possible that a different brand or color of the same category medication is available at a certain time. A customer may ask for a free reshipment in case a totally wrong product has been delivered given the customer provides us with the following:-

 

·         A clear picture of the products.

·         A clear picture of the package (Envelop, box etc.).

·         Order number.

·         Proof of Payment (Electronic or physical receipt)

In the case, the customer receives the same generic medication with a different brand name, color, and shape, no reshipment will be processed.

In the case that the customer receives a different generic medication in the same category (i.e. a pain reliever for another pain reliever), the customer may apply for a reshipment that will be fulfilled on the next order or the customer will have a choice to select any other available medication from the same category and 50% of the value of the original order will be shipped if the customer pays the shipping fee of $40.

 

A free reshipment may take up to 5 business days to place/process the order and another 10 to 12 days to be delivered. Reshipments can be expedited if the customer places another order, in which case, the previous order would be added to the current order. We will reship and order once, after that we will not be responsible for reshipping or refunding your order.